Lemont, IL

Resicom brings normalcy the lives of facility managers.  We are always looking to add great people to the team to provide objective clarity and solutions to our clients.  

Resicom is pleased to announce the addition of Nicolette Malewski as administrative assistant at our Lemont corporate headquarters.  Nicolette will primarily be responsible for assisting in the marketing department with design, strategy and various adhoc projects.     

Nicolette brings proven experience overseeing projects from concept to completion.  Creative with a flair for visual display, Nicolette is equally familiar to the industry having worked at a downtown Chicago construction company.  There she was responsible for site measurements, space planning, finish material selection, and leading a team of designers.    

“I was impressed with how much Resicom concentrates on its people,” says Nicole when asked why she considered joining the team.  “Resicom focuses on knowing where we are, and whether we are working towards the same goals.  Everyone seems to be performing at their best and enjoy what they’re doing. I look forward to growing with the company.”

Outside of work, Nicolette enjoys photography, cooking, hiking, working and painting/design.

Lemont, IL

Resicom brings normalcy the lives of facility managers.  We are always looking to add great people to the team to provide objective clarity and solutions to our clients.  

Therefore, we are pleased to announce the addition of Ronaldo Basit to our Chicago-based operations crew.  Ronaldo brings extensive trade experience in construction, tile, and remodeling, and will be a tremendous asset to our preventative and on-demand maintenance, as well as the speciality projects team.      

Ronaldo was referred to Resicom when working on a residential remodeling project.  The owner, a neighbor of a current employee, remembered Resicom was looking to expand its technician team.  

“I checked out the website and was impressed at how much Resicom emphasized the continued training and skills for employees.  It seemed like a company that I could grow with, and I’m looking forward to learning more,” says Ronaldo.

Ronaldo enjoys gaming, movies and shooting pool when not completing projects as part of the Resi-Crew.

CASE STUDY   

Project Summary

A client needed an oversized table replaced throughout their facilities since the state of the current tables no longer met acceptable standards.  The mass of the table- weighing over 500 pounds and the cumbersome dimensions, made removal of the existing table and replacement difficult.  Resicom was able to break-down possible options to literally break down the tables, and create a solution for this monster move that was time efficient and cost effective for the client.  

Scope

The scope of work needed to execute the project includes:

1. Install newly delivered table into the proper spot in the store.
2. Dispose of the old table.

Challenges & Solutions

The constraints of the project that were overcome included:

1. The dimension of the table
   • To remove the old table, a plastic encasement was made and the old table was cut into pieces to make for easy removal.
   • To position the new table, all fixtures between the store entrance and the designated spot needed to be moved. 
2. Avoiding damage to the floor
   • A moving blanket was used to protect the floor during the transfer of the table from dollies to floor.   
3. Fitting the table through doors
   • We needed to coordinate with mall management to use a main mall entrance with double doors so that the table could be brought into the front store opening rather than the restrictive service entrance.  
   • Once in the store,  the table needed to be lifted by 4 men and put onto 4 moving carts.

CASE STUDY    

Project Summary

A client needed an oversized fixture moved from one facility to another one in another state. The challenge was to move this large, fragile object hundreds of miles and get it operational in the new location within a day, keeping the location in normal condition. We were able to plan and solve this challenge, saving the client the costs of the downtime. We did this by properly preparing the piece from shipping, getting it loaded so that it would be easy to deliver, and coordinating the multiple technicians to be on-site upon delivery.

Scope

The scope of work needed to execute the project includes:

1. Move a Dream-Steamer from one location in Illinois to another location in Minnesota.
2. Disconnect and cap off all water lines to the Dream Steamer.
3. Reconnect and ensure proper function once delivered to new location.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Securing a vehicle large enough to accommodate the fixture. 
   • A large box truck was secured and the Dream Steamer was turned on its side.  We were able to immobilize the fixture so it would not be damaged during transit.
2. An experienced plumber was needed onsite to assist in the removal and capping of the plumbing.
   • Home office coordinated professional plumbers and moving crew technicians to arrive simultaneously to address capping at the originating city and re-installation at the destination city.
3. A minimum of a 2-man crew utilizing lifting straps was required to move the fixture because of its weight and fragility.

CASE STUDY

Sun-faded, weather-beaten, and just plain old- the awnings on a client’s storefront facility were desperately in need of replacement.  The client was concerned that the faded awning would not lend itself to a successful color match for the replacement specifications.  Since the client was located across the country from the facility and would not be able to approve the material match in person, they would have to rely on photos to review the color choices.  Resicom needed to be able to solve the challenge of not only replacing the awnings, but providing a level of communication that empowered the client to make the best decision given the options.      

Scope

The scope of work needed to execute the project includes:

1. Retail client wants their storefront awning replaced because it is sun- faded and worn. 
2. Client does not possess original specifications of awning material or color, only brand name. 
3. Client wants before and after photos to confirm the replacement awning matches the original taking into account that the original color is faded.    

Challenges

The constraints of the project include:

1. Client does not have a spec for the awning, so exact color cannot easily be sourced.
2. Awning is faded from the sun so attempting to color match from the original is difficult.
3. Client wants to confirm the color matches before we put the new awning up, but are located across the country from where the job is being completed.

Solution

Resicom understood that clear communication with the client would be critical to the project’s success.  Resicom would have to create solutions on how to source the exact awning replacement to alleviate the client’s dilemma.  

Our solution to this project included:

1. Technicians are dispatched to assess the awning, and transport it to an awning company to determine brand and possible color match.
2. Since color is faded, color match is confirmed on the underside of the unfaded material.  
3. Replacement awning is ordered along with swatch of sample fabric of new material for fabric detail confirmation.
4. When product arrives, technicians take photos of the underside of the awning (in the sun) compared to the new awning (in the same light/sun) to demonstrate match. 
5. Photos and material swatch are sent to the client for approval. 
6. After client reviews photo comparisons and fabric and approves color, technician returns for installation at facility. 
7. Before and after photos are taken showing the installation and how the new awning looks in the sun and photos are sent to the client

Summary

Resicom was able to alleviate the client’s aggravation from having to determine the awning specification and contacting various awning manufacturers.  By assuming responsibility to source and send samples of the material, Resicom helped return normalcy to the client’s busy schedule.  Resicom  leveraged our communication skills to provide information to the client who was thousands of miles away from the job site.  This enabled the client to be confident that the awning would look exactly as planned before work began.    

Lemont, IL

Known as the nationwide company to return normalcy to the lives of facility managers through preventative and on-demand maintenance, Resicom now has its sights on the horizon for global expansion.

Resicom CEO John Fairclough travels abroad this week to the United Kingdom and Western Europe gathering information to ascertain whether international expansion is a sound business initiative.  Resicom was recently approached by one of its largest retail clients in regards to possible interest in partnering with overseas facilities.  Our ability to provide disciplined, successful project management and execution through our standard/process/audit system has led to nationwide proficiency that may translate well overseas.

“To fulfill our quest of continuing to innovate the industry, we need to continue to push ourselves to do things that seem nearly impossible,” says Resicom CEO John Fairlclough.  “Accomplishing this will require a commitment to development, and I look forward to our team solving this challenge.”

Case Study

A new client was in need of repairs to hair dryer units located throughout their nationwide facilities.  Resicom had not previously worked with this particular request or project scope.  However, being a solutions-generating company, Resicom recognized the opportunity to expand our knowledge base in specialty project management.   

Scope

The scope of work is:

1. Conduct monthly visits to beauty salon facilities and complete repair/maintenance assessment at each location.
2. Verify all salon equipment, including chair hair dryers and wall-mount dryers are operational.  
3. Determine if salon equipment can be repaired or needs to be replaced entirely.
4. Generate scope and detailed information for client on all maintenance and necessary equipment repairs. 
5. Upon client scope approval, schedule and execute work. 

Challenges

The constraints of this project included:

1. Technicians on staff had no expertise or background in completing repairs to hair dryer units.
2. Manufacturer of hair dryer units was inaccessible for informational support.
3. Multiple contractors were enlisted ranging from electricians to small appliance repair companies to repair units without success.  

Solution

The traditional channels available to us for informational support were either inaccessible or unfamiliar with how to repair the units.  Resicom needed to devise an alternate solution on how to gather the necessary information to make the maintenance project a success.    

Our solutions to this project included: 

1. Assuming similar locations have also experienced breakdowns to the hair dryer units, Resicom began calling salons in the different areas for possible service referrals.   
2. Generated leads were contacted, and local small appliance repair technicians with the necessary knowledge and capabilities on repairing these hair dryer units were located. 
3. Resicom continued efforts to contact the manufacturer via corporate offices, showroom studios, and different regions to secure additional information and procedure on how to order repair parts.  
4. Once the manufacturer connected with Resicom, a troubleshooting list for future repairs was generated.  

After being persistent on follow up calls, a phone call was returned from the manufacturer. We were provided all information regarding parts on these units and were also given troubleshooting ideas for future repairs that may be needed. This would come of great help for training of our in house technicians to learn how to repair these units for future repairs down the road.

Summary

Preventative maintenance becomes routine, so when challenges present themselves, Resicom teams are eager to learn from the experience.  Although, we have never serviced hair dryer units before, Resicom felt capable in our abilities and project management strength.  The information gained was compiled for future repairs and similar clients needing Resicom’s assistance in generating solutions to facility maintenance challenges.

Lemont, IL

Known as the nationwide company that returns normalcy to the lives of facility managers through preventative and on-demand maintenance, Resicom is always looking to add great people to its team. We are pleased to announce the addition of Cindy Copeland to our Operations Maintenance Team at our corporate headquarters in Lemont.  Cindy will be responsible for providing project support to our facility partners requesting preventative maintenance work orders.    

Cindy brings proven project management and customer service experience, drawing upon her tenure in the communications industry and most recently with a national parking lot management company.   

Cindy is another example of how employees in sync with Resicom’s business structure are happy to refer employment opportunities to associates and networking colleagues.   Cindy and National Business Development new hire Marty Durkin are former co-workers who recently had an opportunity to reconnect via Linked-In web-media.  During a conversation about Resicom, Cindy expressed her interest in learning more about the company.   

“I decided to join Resicom because of the growth potential and the national goals explained to me,” says Cindy.  

“Cindy has a lot of drive and enthusiasm to learn new things and accept new challenges, which makes her a great fit for the operations team,” says Resicom Project Manager Kristine Bromberek. “Her personality and past experience will help her grow quickly in this company.”

Outside of work, Cindy is passionate about experimenting with new recipes, signing and free-style writing/blogging.

At Resicom, we are committed to delivering world class service. We embrace our role of protecting retail brands through facility maintenance and repair nationwide. Our self performance helps us provide insight and experience that our clients depend on to help solve challenges. 

Lemont, IL

Known as the nationwide company to return normalcy to the lives of facility managers through preventative and on-demand maintenance, Resicom is always looking to add great people to its team.

We are pleased to announce the addition of Mike Healy to our Chicago-based operations crew.  Mike brings tremendous trade experience in painting, electrical along with general carpentry/remodeling, and seemed the ideal fit as Resciom’s newest technician.      

“Resicom is fortunate to bring Mike onboard as part of the Resi-Crew,” says Team Development Manager Laurie Ledonne. “Mike has a great can-do attitude with a willingness to challenge himself to learn new techniques that benefit our facility partners.  Plus he’s a fantastic painter.  Mike mentioned that he’s not just looking for a job, but a career with a company- He’ll find that here at Resicom.”

CASE STUDY

To get life back to normal for our facility maintenance manager partners sometimes means not working normal hours.  Resicom often completes retail preventative maintenance overnight to limit disruption to guests and staff.  However, gaining access to a retail facility after hours needs to be thoroughly coordinated with the client and often a security third party.  Store managers are anxious to head home after a full day’s work, but Resicom is just beginning ours.    

Scope

The scope of work needed to execute the project includes:

1. Scope of preventative maintenance work is scheduled for after-hours execution. 
2. Third party security is coordinated within 48 hours of the scheduled job.
3. Resicon crew & security must be onsite 15 minutes prior to store closing to meet store manager. 
4. Security must remain on premises with Resicom crew until morning opening manager returns to facility.  

Challenges

The constraints of the project include:

1. Coordinating security to arrive on set date of project schedule. 
2. Security fails to show up prior to store closing time. 

Solution

In order to effectively execute the work order, Resicom technicians need to be assured that home support has procured necessary security and is effectively managing the project.   We can not allow our clients to be inconvenienced waiting for tardy security.  Resicom relies on our tried and true process when obstacles present themselves. 

Our solution to this project included:

1. Project Manager confirms security with client approved company via email within 48 hour window of scheduled maintenance.
2. Crews are instructed to call Resicom emergency phone by store closing time if guard has not arrived onsite.  
3. Resicom home office employee on-call status maintains master list of all after hours jobs, including pertinent information on which security company/crew is scheduled per site. 
4. On-Call Employee will call the security company to ascertain guard’s expected arrival time to coordinate prior to store manager leaving as that project does not need to be rescheduled. 

Summary

Resicom delivers normalcy, but there is nothing normal about a client who works a full day at a retail facility only to have to remain even longer waiting for security to arrive for the overnight maintenance crew.  Therefore, Resicom simply refuses to allow our clients to be inconvenienced waiting for security running late.  By having set procedures in place to account for hiccups when scheduling third party security, Resicom can rely on the necessary process to keep the project running smoothly.