Lemont, IL

It should be normal that the companies you hire make you better.

Therefore, Resicom is pleased to announce the expansion of our self performing reach with the opening of our Kansas City office.

By positioning talented, experienced members of the Operations & Technicians team in the area, Resicom is even better equipped to develop industry innovations and deliver consistency.

At Resicom, we understand the constraints and demands facing facility and property management.  We feel it should be normal that when management hires a vendor, that vendor should make their business stronger.  Resicom’s ability to service multiple trades and manage projects in an efficient and effective manner creates value and brings normalcy to the lives of our facility and property partners.

Resicom now has satellite offices and key team members in Kansas City, San Diego, Columbus, Tampa, Dallas and Chicago.

CASE STUDY

How do you move a 400 pound eagle that doesn’t fly?

Project Summary

A client had a large concrete tree statue, with interior steel pole supports, in the middle of corporate headquarter lobby that needed to be dismantled and discarded.  However, a large, 400 lb. bronze eagle perched atop the tree holds special significance for the client and must be relocated to the new headquarters location.   Resicom is entrusted to carefully remove the eagle, deliver it to the new location, and ensure that the vacated lobby is returned to a normal condition after the removal of the focal point statue.

Scope

The scope of work needed to execute this project included:

1. Dismantle and dispose of a 15 ft. decorative, concrete tree so facility is returned to neutral appearance for new tenant.
2. Detach 400 lb. eagle statue from its steel pole support and safely deliver to new location.
3. Once eagle is removed, dismantle and dispose of the 15 ft. steel support beam in the center of the tree.
4. Coordinate project execution with client representative to allow technicians access to vacated space.
5. Provide client with before & after photos of project execution.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Inclement weather prevented Resicom from getting the necessary hoist for the statue down to the loading dock as snow had not been plowed.
   • Resicom arranged with the loading dock manager to use an available fork lift to transport eagle statue.  The client was updated of the situation to provide approval.
2. The client considered the eagle as symbolic to the company’s good luck, not to mention that considerable monetary expense of the statue, therefore extreme care must be taken when handling.
   • To ensure that no mishaps occurred that could possibly break or mar the statue, technicians secured the eagle to the fork lift when moving the statue.
   • Techs only demolished the concrete tree and cut down the steel pole flush to the carpet, after the eagle statue was safely delivered to the new location.
   • All remaining debris was then cleared and disposed off the premises to a pre-arranged dumpster.
3. The deadline to complete the project from point of assessment to bid confirmation to delivery to completion was compressed into only 5 days.

• As soon as scope was received, Resicom immediately dispatched technicians to perform assessment, take the necessary photos to compile a quote and presented a bid within the same day.  Resicom project management stayed in contact with the client so a representative could allow access to facility.
• Resicom had our technician crews on stand-by to be ready for project delivery at a moment’s notice as soon as bid was approved.
• Upon work completion, before and after photos, including photos of statue at new location were immediately sent to client.  Resicom completed the entire project prior to the 5 day deadline.

Summary

Resicom understood that the execution of this project was unique because of the high level of visibility and emotional significance to the client.  This project sustained the attention of numerous decision makers within the client’s organization.   Resicom leverages our business structure to  return facilities to normal.

How do you install ICEE machines in over 100 locations as part of a national restaurant chain rollout?

Project Summary

A corporate restaurant client decided to have ICEE machines installed at their signature restaurant chain at over 100 locations as part of a national rollout.  Reserved space had to be cleared and prepared for the beverage machines prior to installation, and all project execution had to be completed overnight to minimize disruption to staff and diners.  Resicom was contacted to create a customized rollout plan so that every location targeted would have the machines installed prior to the first of the year.

Scope

The scope of work needed to execute this project included:

1. Install new Corian lift countertops and column the support the new unit.
2. Remove or relocate existing soda fountain machines to make room for new units.
3. Silicone countertop and corners to adhere.
4. Install decorative column to hide syrup lines.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Project had to be executed after business hours.
   • Location visits were conducted prior to close of business to assess exact specifications and determine supplies needed unique to site.
   • Since project execution would occur after hours, technicians had to be properly prepared as they would have no access to local suppliers for additional materials.
   • As specifications varied by individual store, technicians relayed information to project managers so that customized plans could be created per location.
2. Installation at over 100 locations had to be completed within a tight deadline.
   • The project manager mapped each location, grouping restaurants by region so that multiple installations could occur each night.
3. Client needs ability to remotely review and audit work for each location.
   • Resicom leveraged available technology to provide real-time updates and detailed photographs as each location was completed.  Technicians sent detailed photos to project manager for client communication.

Summary

Resicom understood that the execution of project was unique because we were simultaneously executing projects at various locations across the country.  Since the scope of work varied by location, sound structure as well as adaptability was key.   The client relied on the receipt of  detailed, real time information from Resicom.  Our ability to offer verified information of the quality execution allowed us to assist in each restaurant’s enhancement with the new equipment.

Lemont, IL

What does it mean that the most dynamic companies are purpose driven, and operate from their “why” rather than their “what”?

Simply stated- whether a company delivers a professional service or manufactures a product, ideally, the cause behind why a company exists in the first place shouldn’t change.  Here’s a hint, it’s more than just building a better mousetrap and generating a profit.  Take Apple for example.  Apple defines their purpose as “Think Differently”.  From that mindset, tangible proof of their cause was realized with the iPod, iPhone and Mac computer;  items which are globally recognized as innovative and pivotal products to our culture.

Resicom understands that we began and will continue to thrive as such a cause-centered company.  Resicom’s inspiration was generated from CEO John Fairclough whose “why” for creating Resicom resulted from his own personal desire to experience normalcy after a difficult childhood.  Beyond his own satisfaction, Fairclough wanted to create a company that invites others to experience this sense of normalcy too.

At Resicom, normalcy is defined as those endeavors, emotions and initiatives that speak to us on a human level- creativity, community, the need to teach and nurture, the drive for efficiencies and improvement, the desire to create structure. The fact that we currently offer brand protection through facility maintenance and repair is simply the by-product of our deeper cause. People with whom this desire to both offer and experience normalcy resonates, gravitate towards working as employees or partnering with Resicom as clients.

So, we fully understand that we approach building our business from a different perspective.  Most sales representatives first tell a prospective client about the “what”; this is what we make and this is what we do.  Our sales and solution team introduce the why of doing business with Resicom and how we help clarify objectives with options, before providing a generic tear sheet of our core competencies.   We offer normalcy back to the busy, sometimes chaotic lives of facility maintenance managers.  This is accomplished when facility maintenance managers are provided verified, real-time information on project status updates, through structured management, and by executing stellar-quality consistency on a nation level.

If these solutions are appealing, and the Resicom approach to business sounds intriguing, we are more than happy to provide tangible projects lists of what we are capable of accomplishing and talk about the rollouts, and renovations, and capital improvements, and painting, and tile work and general carpentry, and …

The Purpose Driven Corporatist “a new breed of employee emerging from within multi-national corporations.  These “hybrid people” are increasingly motivated by creating products that add value both to society and to the bottom line. They persistently champion a vision of change in the face of frequent cynicism and resistance.  They have emerged as a result of a series of shifts in the landscape (e.g. global market failures & increased societal expectations on business).  Many of these people have experienced a shift in their personal motivation as a result of a life changing experience. Others have had an “aha!” moment after visiting a poverty stricken country or war-torn region.  Still others have less dramatic mindset shifts and just want to make a difference after suddenly realizing there is more to life than just making the next dollar/euro/yen.” *

* The Purpose Driven Corporatist

Written by Ryan Jones, Global Brand Manager, Procter & Gamble

Published on September 3rd, 2009in Eco-entrepreneurs

Lemont, IL

Traditionally, many people choose to spend their Valentine’s Day celebration at a favorite restaurant.

This upcoming 2010 Valentine’s weekend, Resicom Solution Team Members are choosing to spend time with favorite restaurants at the annual RFMA (Restaurant Facility Management Association) conference in Dallas.

Much of 2009 has been spent cultivating new partnerships with national restaurant facility management.  Resicom has been actively demonstrating our ability to help busy facility maintenance managers experience normalcy during specialty project rollouts, overall renovations, and of course preventative and on-demand maintenance for their restaurant facilities.  Two particular case studies, Finding New Homes for Nemo and Do You Want The Cherry or Cola-Flavored ICEE?, highlight Resicom’s ability to orchestrate and execute comprehensive restaurant projects.

Already known as the nationwide maintenance company for retailers, Resicom is looking forward to the opportunity to further introduce our disciplined structure and display what makes Resicom unique to restaurant clients.

“We are excited to bring the Resicom approach to the organizations attending RFMA.  Our clients nationwide value our insight and experience, looking to us to offer options to solve their facility maintenance challenges,” says National Business Development Manager Steven Rosendahl.

The Restaurant Facility Management Association, in which Resicom has enjoyed active membership and participation, brings together top restaurants and service providers to network and discuss key trends in the facility maintenance industry.

How can a safety concern for a visual display be solved in a cost effective manner?

Project Overview

A retail client has surfboards behind their backwrap (behind the cashwrap) that help promote the themed shopping experience/ brand identity.  Associates display clothing on the surfboards, but the merchandise is causing the pegs that hold the heavy boards in place to tilt.  This poses a safety hazard that the pegs could fail with the heavy boards falling damaging the facility or hurting someone.  Resicom was contacted to create a cost effective, reliable solution.

Scope

The scope of work needed to complete this project:

1. Assess the weight the pegs must bear to safely support the surf boards.
2. Secure slipping/ tilting pegs.  Repair and replace any damaged pegs.
3. Execute solution throughout nationwide stores.

Challenges & Solutions

The challenges of this project included:

1. Pegs holding surfboard can not be accessed with taking apart the backwrap.

1. • Resicom sends an experienced carpenter to assess a local job to so that a national project scope can be developed.

1. Prior peg costly repairs required sections of the backwrap to be removed and then welded back into place.  Client needs a more cost effective solution.

1. • Resicom’s technician suggests alternative option of removing the 2×6 beam that holds the peg, securing new peg, and using new washers & nuts over the threaded end of the peg to ensure tightness. This cost effective solution does not require disassembling the backwrap or welding.
   • Repairs normally taking overnight because of disassembly and welding have been reduced to only 30 minutes.

1. Project scope needs to be created for nationwide execution.

1. • Resicom creates a detailed scope with documented instructions, required tools and instructional photos to ensure scaleable consistency nationwide.

Summary

Resicom can be relied upon to create efficient, cost effective solutions that address safety concerns while protecting a defined shopping experience.  Resicom was willing to think outside of the box on how to address this particular display challenge.

CASE STUDY   

Project Summary

A client needed an oversized table replaced throughout their facilities since the state of the current tables no longer met acceptable standards.  The mass of the table- weighing over 500 pounds and the cumbersome dimensions, made removal of the existing table and replacement difficult.  Resicom was able to break-down possible options to literally break down the tables, and create a solution for this monster move that was time efficient and cost effective for the client.  

Scope

The scope of work needed to execute the project includes:

1. Install newly delivered table into the proper spot in the store.
2. Dispose of the old table.

Challenges & Solutions

The constraints of the project that were overcome included:

1. The dimension of the table
   • To remove the old table, a plastic encasement was made and the old table was cut into pieces to make for easy removal.
   • To position the new table, all fixtures between the store entrance and the designated spot needed to be moved. 
2. Avoiding damage to the floor
   • A moving blanket was used to protect the floor during the transfer of the table from dollies to floor.   
3. Fitting the table through doors
   • We needed to coordinate with mall management to use a main mall entrance with double doors so that the table could be brought into the front store opening rather than the restrictive service entrance.  
   • Once in the store,  the table needed to be lifted by 4 men and put onto 4 moving carts.

CASE STUDY    

Project Summary

A client needed an oversized fixture moved from one facility to another one in another state. The challenge was to move this large, fragile object hundreds of miles and get it operational in the new location within a day, keeping the location in normal condition. We were able to plan and solve this challenge, saving the client the costs of the downtime. We did this by properly preparing the piece from shipping, getting it loaded so that it would be easy to deliver, and coordinating the multiple technicians to be on-site upon delivery.

Scope

The scope of work needed to execute the project includes:

1. Move a Dream-Steamer from one location in Illinois to another location in Minnesota.
2. Disconnect and cap off all water lines to the Dream Steamer.
3. Reconnect and ensure proper function once delivered to new location.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Securing a vehicle large enough to accommodate the fixture. 
   • A large box truck was secured and the Dream Steamer was turned on its side.  We were able to immobilize the fixture so it would not be damaged during transit.
2. An experienced plumber was needed onsite to assist in the removal and capping of the plumbing.
   • Home office coordinated professional plumbers and moving crew technicians to arrive simultaneously to address capping at the originating city and re-installation at the destination city.
3. A minimum of a 2-man crew utilizing lifting straps was required to move the fixture because of its weight and fragility.

CASE STUDY

Sun-faded, weather-beaten, and just plain old- the awnings on a client’s storefront facility were desperately in need of replacement.  The client was concerned that the faded awning would not lend itself to a successful color match for the replacement specifications.  Since the client was located across the country from the facility and would not be able to approve the material match in person, they would have to rely on photos to review the color choices.  Resicom needed to be able to solve the challenge of not only replacing the awnings, but providing a level of communication that empowered the client to make the best decision given the options.      

Scope

The scope of work needed to execute the project includes:

1. Retail client wants their storefront awning replaced because it is sun- faded and worn. 
2. Client does not possess original specifications of awning material or color, only brand name. 
3. Client wants before and after photos to confirm the replacement awning matches the original taking into account that the original color is faded.    

Challenges

The constraints of the project include:

1. Client does not have a spec for the awning, so exact color cannot easily be sourced.
2. Awning is faded from the sun so attempting to color match from the original is difficult.
3. Client wants to confirm the color matches before we put the new awning up, but are located across the country from where the job is being completed.

Solution

Resicom understood that clear communication with the client would be critical to the project’s success.  Resicom would have to create solutions on how to source the exact awning replacement to alleviate the client’s dilemma.  

Our solution to this project included:

1. Technicians are dispatched to assess the awning, and transport it to an awning company to determine brand and possible color match.
2. Since color is faded, color match is confirmed on the underside of the unfaded material.  
3. Replacement awning is ordered along with swatch of sample fabric of new material for fabric detail confirmation.
4. When product arrives, technicians take photos of the underside of the awning (in the sun) compared to the new awning (in the same light/sun) to demonstrate match. 
5. Photos and material swatch are sent to the client for approval. 
6. After client reviews photo comparisons and fabric and approves color, technician returns for installation at facility. 
7. Before and after photos are taken showing the installation and how the new awning looks in the sun and photos are sent to the client

Summary

Resicom was able to alleviate the client’s aggravation from having to determine the awning specification and contacting various awning manufacturers.  By assuming responsibility to source and send samples of the material, Resicom helped return normalcy to the client’s busy schedule.  Resicom  leveraged our communication skills to provide information to the client who was thousands of miles away from the job site.  This enabled the client to be confident that the awning would look exactly as planned before work began.    

Lemont, IL

Known as the nationwide company to return normalcy to the lives of facility managers through preventative and on-demand maintenance, Resicom now has its sights on the horizon for global expansion.

Resicom CEO John Fairclough travels abroad this week to the United Kingdom and Western Europe gathering information to ascertain whether international expansion is a sound business initiative.  Resicom was recently approached by one of its largest retail clients in regards to possible interest in partnering with overseas facilities.  Our ability to provide disciplined, successful project management and execution through our standard/process/audit system has led to nationwide proficiency that may translate well overseas.

“To fulfill our quest of continuing to innovate the industry, we need to continue to push ourselves to do things that seem nearly impossible,” says Resicom CEO John Fairlclough.  “Accomplishing this will require a commitment to development, and I look forward to our team solving this challenge.”