CASE STUDY

How can preventative maintenance secure the small details?

Project Summary

Facility cabinet doors are opened and closed repeatedly throughout the day causing  considerable wear and tear on hinges.  Even the highest quality cabinet doors become damaged or misaligned when repeatedly pulled down or leaned against.  When completing routine preventative maintenance runs, Resicom is relied upon to identify potential areas for failure and make the necessary repairs to keep facilities running normally.

Scope

The scope of work needed to complete this project:

1. Complete assessments to all cabinet doors when onsite completing maintenance visit to the locations.
2. Secure all loose hinges to properly align doors.
3. Assess weight of door to determine if the existing hinges are appropriate to secure door.
4. Determine if additional hinges and/or metal backing needs to be installed to withstand the constant wear and tear on door.
5. Complete repairs as needed.
6. Update client on repairs completed to each location.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Cabinet doors are assessed at each facility to determine the appropriate repairs to be done

• First assessment is to locate the source of a sagging and misaligned door.  The Majority of repairs address a screw that simply needs to be tightened.
• The next assessment is to determine if the weight of the door is too heavy to rely on only two hinges.  A third hinge can be installed with a specific tool to help reduce the weight stress on the door.

2. Hinges sometimes rip away from door causing damage to the door itself.

• If the hinge has already been pulled out from the cabinet door, a patch repair is completed and a metal plate is installed over the patch to allow for more security, then the hinge is reinstalled.

Summary

Resicom executed precise steps of preventative maintenance and repair to ensure the longevity of the cabinet doors and minimize future damage.   Value is delivered to the client from not having to worry about small details that break and fail, aggravating the normal flow of the facility.  By creating and implementing an ongoing preventative maintenance program, Resicom delivers normalcy.

CASE STUDY

A retailer had a recolor project that needed to be completed in 135 of their stores across the country. The material specified by the visual department required three coats. The project needed to be completed within a firm ten day window.

Scope
The scope of work needed to execute this National Recolor Project included:

1. Completing site survey to establish scope of work to be completed
2. Covering and protecting surfaces not to be painted
3. Patching and painting walls as designated by scope of work
4. Complete project overnight, returning store to “ready for business” by 9 AM
   

Challenges
The constraints of this project included:

1. Project needed to be completed in ten days
2. Paint material specified selected required 3 coats
3. Store personnel would need one hour at close and another hour before open to re-merchandise store, limiting number of work hours for paint crew

Solution
We understood that this project was going to be fast paced and to execute it properly, we were going need to establish a specific set of instructions for each team to follow. The time constraints created a need for multiple project coordinators. Our plan to develop a process to project included:

1. Collaboration with visual department and store managers to understand their goals, concerns and constraints regarding the project
2. Submittal of alternate material that would cut project down from 3 coats to 2 coats, eliminating a second day on each location and saving time and money. This improvement in material specification was approved by visual department.
3. Collaboration with each painting crew to develop a schedule as well as a step by step checklist to execute the project properly
4. Execute the first location with someone from our Management Team on-site to look for any potential breakdowns that could occur
5. Finalize the process
6. Schedule projects with all store managers and mall managers
7. Email photos per our checklist ensuring that standards were met
8. Call each store the morning after the project was executed, verifying that the project was completed up to standard and that the store was left in the proper condition
   

Summary
Specifications are to be followed, without variance. When opportunities arise where the specification can be improved upon, we believe in following the proper protocol in making a recommendation. Had the visual department not approved the submittal, we would have completed the 2 day, 3 coat project as designed. Ultimately, the project was completed successfully in nine days.

CASE STUDY

A retailer wanted to refinish their storefront. The store was having a big event and this work needed to be completed by a specific date. In the week leading up to the deadline, the forecast called for rain. Here is a brief description of how we solved this project.

Scope
The scope of work needed to execute this project included:

1. Test moisture level of wood to ensure it had a moisture level below 12%, ideal for exterior wood
2. Sand and repair gouges and split wood
3. Caulk and prime as needed
4. Paint storefront to current specifications

Challenges
The constraints of this project included:

1. Project had a firm deadline
2. Complete project overnight, returning store to ready for business by the following morning
3. The forecast was for rain all week.

Solution
We understood that there was no flexibility in the schedule, regardless of the weather forecast. Our solution to this project included:

1. An approach that created opportunity for recovery. We could not wait out and see if the weather got better as the week went on, we needed to start right away so that if something went wrong, we could repair it before the event.
2. A test of the moisture level to help ensure lasting project success.
3. Construction of temporary awning. An awning was a better solution than a containment in this instance because we needed the airflow to aid the drying process. A containment would have limited airflow, extending the amount of time the paint needed to dry.
4. This awning was free standing and constructed out of wood framing and 6 mil plastic. Its purpose was to move rain water away from the freshly painted surface.
5. We needed to maximize the number of hours that the freshly painted surface had to dry, so we completed the project on a Sunday, when the store closed a couple of hours earlier than the rest of the week.
6. Removal of the awning before the store opened for business.
7. Submission of the proper sign off and photos as requested by the client.

Summary
We cannot control the weather, however, we need to be able to meet the needs of our client. This was a high profile project that needed a solution that met the deadline, regardless of the conditions. We designed and executed a plan that ensured the project was complete on time and that would not require a return trip to redo the work once the weather cooperated.

CASE STUDY

A client has luxury stores all around the world. Their storefronts have a special plaster that was being discontinued by the manufacturer, yet the client wanted to maintain the appearance. We were able to effectively solve this situation.

Scope

The scope of work needed to execute the project included:

1. Prepare Plaster Refresh scope and submittals
2. Complete site survey to establish scope of work to be completed
3. Create samples with new plasters because the manufacturer stopped producing the previously approved specified materials.
4. Repair and replace rotted wood
5. Install new plaster and painting finishes to refresh store to like new condition

Challenges

The constraints of this project included:

1. Project had a ten day timeframe to complete all stores
2. Complete project overnight, returning store to ready for business by the following morning
3. Project needs to have a consistent finish nationwide
4. Material submittals needed to be approved and needed to be available nationally
5. Some stores are exposed to the elements, requiring a material that is suitable for these conditions.

Solution

We understood that this project was a reinvention of what was the current specification.

Materials were no longer available, but visual wanted to achieve the same look. Our plan

to develop a process to project included:

1. Define the standard by visiting multiple locations that have the approved specification that met the client’s requirements
2. Submit samples of alternate plasters on the substrate in which they would be installed
3. Provide a training seminar hosted by our team of plaster specialists with the installation teams in our Training Facility
4. Execute the first couple of locations with multiple teams to look for any potential breakdowns that could occur
5. Finalize the process
6. Schedule projects with all store managers and mall managers
7. Email photos per our checklist ensuring that our standards were met
8. Call each store the morning after the project was executed ensuring that the project was completed up to standard

Summary

Manufacturers sometimes stop producing materials specified by our clients. It creates a challenge when the original materials specified are unique. Since this material was discontinued, we needed to develop an alternative solution to deliver the intended design. Once we figure out a solution, we work to properly train our teams in our Training Facility before rolling out a national project, ensuring consistent, successful execution.