How can you replace wallpaper around customers and staff without disrupting the retail experience?

Project Overview

A client determined that the damaged wallpaper in a high traffic area was distracting customers from their shopping experience.  The need to return the facility to normal was paramount to the client in that they specifically requested the work to be conducted during regular business hours rather than overnight.  However, the project had to be completed without disrupting the normal flow of business.

Scope

The scope of work needed to execute this project included:

1. Remove damaged sheet of wall paper in a high traffic area.

2. Repair damaged drywall under the existing paper prior to replacing the wall paper.

3. Install section of new wall paper, while integrating it with the old wall paper.

4. Execute the project during business hours.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Avoiding additional damage to wallpaper surrounding area that needed to be replaced.

1. • The seams had to be carefully removed so that the older paper surrounding the damaged piece was not torn or damaged.

2. Ensuring repaired section of wallpaper is indistinguishable and new seams are tight.

1. • Resicom verified that the new section of wallpaper matched the existing section exactly, and that all seams were aligned in perfect coordination.

3. Completing the Project During Business Hours without disrupting the flow of business.

1. • Days known for slower retail traffic were scheduled over high-traffic weekends.
   • The crew systematically worked in marked off sections to have the least impact on the customers’ ability to access merchandise and move freely through the store.

4. Keeping customers out of the area being painted.

1. • Project Manager remained onsite to ensure that customers were protected from any potential hazards and to stay in constant communication with both management and Resicom technicians.
   • Project management also coordinated the relocation and protection of the large amount of breakables and delicate merchandise.

Summary

The execution of project was unique because we were working during business hours.  Resicom is confident that detailed project management and execution will not have adverse effect on a retailer’s daily revenue.  Regardless of working conditions or environment, Resicom is able to execute project completion that is consistent with our standards.

How can a safety concern for a visual display be solved in a cost effective manner?

Project Overview

A retail client has surfboards behind their backwrap (behind the cashwrap) that help promote the themed shopping experience/ brand identity.  Associates display clothing on the surfboards, but the merchandise is causing the pegs that hold the heavy boards in place to tilt.  This poses a safety hazard that the pegs could fail with the heavy boards falling damaging the facility or hurting someone.  Resicom was contacted to create a cost effective, reliable solution.

Scope

The scope of work needed to complete this project:

1. Assess the weight the pegs must bear to safely support the surf boards.
2. Secure slipping/ tilting pegs.  Repair and replace any damaged pegs.
3. Execute solution throughout nationwide stores.

Challenges & Solutions

The challenges of this project included:

1. Pegs holding surfboard can not be accessed with taking apart the backwrap.

1. • Resicom sends an experienced carpenter to assess a local job to so that a national project scope can be developed.

1. Prior peg costly repairs required sections of the backwrap to be removed and then welded back into place.  Client needs a more cost effective solution.

1. • Resicom’s technician suggests alternative option of removing the 2×6 beam that holds the peg, securing new peg, and using new washers & nuts over the threaded end of the peg to ensure tightness. This cost effective solution does not require disassembling the backwrap or welding.
   • Repairs normally taking overnight because of disassembly and welding have been reduced to only 30 minutes.

1. Project scope needs to be created for nationwide execution.

1. • Resicom creates a detailed scope with documented instructions, required tools and instructional photos to ensure scaleable consistency nationwide.

Summary

Resicom can be relied upon to create efficient, cost effective solutions that address safety concerns while protecting a defined shopping experience.  Resicom was willing to think outside of the box on how to address this particular display challenge.