CASE STUDY

How can you coordinate and execute multiple bathroom remodels in numerous locations nationwide within a tight deadline?

Project Overview

A retail client slated bathroom remodels throughout their nationwide locations.   Needing a quick turn around on a comprehensive scope and project completion, Resicom was ready to take on the challenge.  Relying on our structure helped deliver greater nationwide consistency for each facility restroom needing a face-lift.

Scope

The scope of work needed to execute this project included:

1. Plan site visits to each location to complete assessment and provide accurate pricing to client.  Accurate measurement is key considering all sourced material would need to be based off of these calculations.
2. Secure all material including partitions, tile, countertops, drywall, paint, mirrors, toilets, sinks, etc.
3. Assign thorough, specialized crews for multiple locations.
4. Coordinate travel so that teams are effectively dispatched to grouped regions.
5. Procure support items for project including dumpsters at each facility.
6. Complete all demolition and build back each individual restroom.
7. Provide client with customized schedule for rollout and real-time updates on project progress.
8. Complete a final walk through with the client providing before and after photos.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Sourcing all of the materials needed in each city.
   • Suppliers were immediately contacted to begin the ordering phase of all material.
   • Measurements and drawings were submitted for partition orders two weeks in advance to ensure timely arrival.
   • A single floor tile supplier was contacted to coordinate delivery of all floor tile material needed nationwide.
   • Plumbing suppliers were contacted in each city to place necessary orders.
   • Countertops were ordered near home office and driven to each facility along with necessary tools and equipment to minimize shipping costs.
2. Coordinating technicians crews to maximize delivery.
   • In order to complete work by the clients deadlines, crews were scheduled in shifts to work around the clock.
   • Day crews complete demolition, followed by nights crews responsible for flooring installation.
   • Following day, shift crews return to fully complete restroom remodeling.
3. Nationwide remodeling project of all locations must be executed within tight scheduling deadlines.
   • Supervisor remains onsite at all times to provide status updates and detailed communication to home office.
   • Supervisor ensures crews operate effectively within schedule constraints, and to coordinate all material delivery.

Summary

Completing this project beyond the client’s expectations required detailed planning and project management to ensure each restroom was completed with minimal disruption.  Resicom listened to the client’s need for customized updates and verified information that each stage of the project was running smoothly.  Resicom creates options for our clients using our structure and communication, and in doing so opens possibilities.

CASE STUDY

Excuse me?  Resicom removes fish tanks?  ::  How can leveraging business structure assist in offbeat projects?

Project Summary

A client’s design team created a comprehensive scope of work to update their current restaurant decor.  A central focus of the rollout outlined the removal of existing salt water fish tanks at multiple location.  Relinquishing the tropical appearance was a dramatic change, and the client was concerned about the impact the renovation would have on its loyal clients.  By removing the tanks and making the necessary repairs to swiftly return the facility to normal, Resicom was able to restore the location to usual operations without disruption.

Scope

The scope of work needed to execute the project includes:

1. Have live fish removed and relocated prior to crew’s arrival.
2. Dispose of the old fish tank and palapa.
3. Replace floor tile, stained concrete, damaged dry wall, replace stained chair rail, skip trowel and repaint the walls.

Challenges & Solutions

The constraints of the project that were overcome included:

1. Locations are distributed in multiple locations.
   • Resicom coordinated with District Managers so that project runs could be grouped together by region.
2. Live fish need to be removed and relocated prior to project start.
   • While scheduling project runs, exact start date are coordinated so that the aquarium company can transport live fish before crew arrives onsite.
3. Demolition work can not take place during normal business hours.
   • Resicom schedules after-hours/overnight crews to minimize disruption to staff and guests, while discretely removing fish tanks.
4. The damaged tile needed replacement was discontinued years ago.
   • Project management researches numerous tile vendors to match discontinued product and offer options to client.
   • Product is ordered for delivery before project begins.
5. Area surrounding fish tanks is in various states of disrepair.
   • Stained concrete is replaced.
   • Stained chair rail wood is replaced.
6. The combined required drying time for the concrete, tile, painted walls, stained chair rail is considerable.
   • An installation strategy is developed to accommodate the drying time for thin set, tile grout, skip trowel compound, chair rail stain and varnish and the wall that was painted.
   • A combination of materials with different drying times, is utilized so that technicians could complete the necessary repair tasks in under 2 nights.

Summary

With so many customers sad to see Nemo go, restoring normalcy also meant operating with a certain level of discretion.  Aside form the emotional element, sourcing materials and scheduling within the allotted time added to the complication.  However, because Resicom is able to leverage our business structure, we can successfully manage and execute projects regardless of how unusual specifications may seemingly appear.  Approaching with a team effort of trained technicians and detail-oriented project management, we were able to deliver a turn 2 night project into 1 night- along with the disclaimer “no fish were hurt in the process”.